An enhanced customer experience, the result of a designed customer journey will be the differentiator from other providing similar project service. Designing a customer experience in projects require us to transform the way we “engage our clients” and transforming the way we “engage our teams”.

Are our projects making our clients successful? Are we making them competitive; are we enabling them to get their products & services in time to market while they focus in their core business and strengths? These are some questions we need to ask ourselves and our team.

Firms that do not change to meet the expectation of the customers and clients of the digital age in a slow growth economy will find themselves disrupted.  It will only be a matter of time. As Brian Solis states: “There will be an Uber for every industry”